Frequently Asked Questions
Everything you need to know about your salon essentials and delivery.
Do you offer bulk discounts for professional salons?
Yes, we provide tiered pricing for verified professionals and salon owners. Once your pro account is approved, discounted rates will automatically apply to your cart for bulk orders.
How long does shipping take for heavy equipment?
Standard professional tools ship within 2-3 business days. Large salon furniture and heavy equipment are shipped via specialized freight and typically arrive within 7-10 business days.
What is your return policy on open beauty products?
For hygiene and safety reasons, we cannot accept returns on liquids, gels, or tools that have been opened or used. Unopened items in original packaging can be returned within 30 days.
Are your electrical tools covered by a warranty?
All electrical styling tools, such as blow dryers and flat irons, come with a 1-year manufacturer warranty. We also offer extended protection plans at checkout for added peace of mind.
Do you ship internationally to stylists outside the country?
Currently, we ship to all 50 states and Canada. We are working on expanding our international shipping options to support the global styling community soon.
How can I track my professional supply order?
Once your order is processed, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.